Description

Brand	JLAB
Color	Black
Connectivity Technology	Wireless
Model Name	008-07-0337
Form Factor	In Ear

Questions and answers of the customers

Q How good are the microphones quality? i am planning to use it wearing a helmet on the motorcycle

A The quality is very good but I would not recommend using them on a motorcycle
Q Mine never arived

A Yes I’ll help were I can.
Q How to fix my 2 day old right bud to charge ? It worked first day after full charge then after a day the right bud alone went dead and not charging.

A You must box both of your ear buds and send them back to Amazon , I have never had any problems with my ear buds or returns with Amazon.
Q Do these work with a Bluetooth landline phone.

A It dose work with Bluetooth . This is a wireless connection .
Q Do the settings (Noise Cancellation and/or Sound settings) go back to default when opening the case or are mine just faulty?

A Well it depends, settings like bass boost and j lab signature you will have to change manually, but settings like noises cancellation can be change but pressing and holding the right buds.
Q Is it normal for JBuds to only last 2 hours?

A It lasted around 8 hours for me in bed.
Q Can I order a replacement case?

A Yes but it’s best to get the case from the website it’s cheaper and fast shipping
Q How long is a single charge with anc on, without recharging? i know it's 24hrs with recharges, but i sleep with them so i need them to last the night.

A Mine last a 10 hour work day
Q Do these have any lights on while in use?

A Mine only light up when pairing or tapping them to change volume and what not
Q Has anyone found a silicon case that fits the charging case? Looking for one with ability to attach a clip.

A No I haven’t
Q Do these work for tv audio?

A It dose work with smart tv
Q Do these work with smart TVs?

A If it has Bluetooth I sure I will connect
Q One side earbud dont have sound and light.Is that brokenпјџ

A I would just contact the seller and get a replacement
Q Are there extra large earbus? My right ear wont seal without me oushing it in constantly.

A There have more great earbuds that are smaller and can fit your personal needs
Q How do i charge my earbud charging case? it doesn't plug into a normal usb, (ie: my laptop) because one on the case isn't a normal USB. Please help.

A It does fit into a standard USB, it just looks like it doesn't. The design means it doesn't matter if you plug it in "up" or "down" like most USB-A plugs do.
Q How many decibels of noise does this cancle? How does it do with higher frequencies like human voices?

A Control how you hear outside noise with three noise control modes in the hardware: ANC On, ANC Off and Be Aware (pass through outside noises). Four microphones work together to cancel out noise and provide uninterrupted audio – wherever you GO.
Q Do these ear buds help with reducing outside noise when i am on the phone? So people cant hear my radio tv etc

A Yes. Very great sound
Q How do these compare to the soundpeats t2 (anc, size)?

A Fits really well
Q Largest earbud seals are too small to seal. Can I get xl seals?

A This is an area Jlabs are pathetic at
Q Do these function as a power bank? Could I plug a usb cord into it?

A No, there is no USB port.
Q My headphones are connecting when I don't want them to from across the house. Can I prevent that?

A Turn off Bluetooth you have paired with it
Q Se puede conectar con un iPhone

A Si con cualquier dispositivo
Q Trabaja para iPhone 11?

A Si es excelente el sonido perfecto
Q Just got mine and realized the charging case only connects with a computer, which i dont have. Is there an adapter i can buy to plug it in the wall?

A It’ll connect to any and all USB adapters. I use the one in my car and occasionally my iPhone wall charger
Q Would these be good for riding a motorcycle, to cancel out the wind noise?

A Yes. They stay in well with the foam plugs and will block loud noises
Q right ear stopped working. any ideas on how to make it work again? Every once in awhile it will say "hello" or "goodbye", that's it.

A Place them back in the charging case & tap them 5times to reset if that doesn't work place both earbuds back in the case and charge them for about 3hours, when that's done pair them up with your device if the left bud connects but the right does not then press your finger on the right bud to turn it ON manually, it may take a few seconds to power on.... Good luck let me know if it works out
Q Do they work while traveling?

A I don't quite follow the answer as I cannot understand what traveling would have to do with a BLUETOOTH earbud. Aside from that, these are probably the BEST earbuds I have ever used and the noise cancelling is as good as the higher end earbuds. They are easy to set up and have so many options within the set up. The battery time is so long that I have never had an issue and I simply put them back into the case which also charges them without being plugged into the wall. CUSTOMER SERVICE IS AWESOME as they are nice patient guys in USA answering the phone and really know the product well. I would have no problem giving both the product and ALL the customer reps five stars as I have called them more than three times with questions since I am 69 and not the best tech savvy person.
Q Has anyone listened with these during a flight?

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Q Do they connect to multiple devices at the same time ?

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Q How big are the sound drivers?

A The overall size is not bad they are a bit heavy for their size so be sure to try different tips to get the best fit if you are looking at the power or sound output of the buds I don’t know the exact answer they are really good for the price point
Q Do they have a listen function to act as an amplifire for improved hearing while wearing one or both?

A They have 3 different modes. I find the noise canceling helps make it a clearer sound, even when only wearing 1
Q How do you turn them off?

A They don’t turn off exactly. When both buds are in the charger. Left and right is important. Shut the case. My phone will reconnect a couple of minutes later. Open and close the case. It should be fine after that. It is a bit odd.
Q Can the mic be disabled?

A I used to disable the mic from my phone. I can't be sure but I don't think it could be mute directly by the ear buds.
Q I lost the little rubber piece at the base of the earbud where do I get more

A Contact Jlab customer service
Q Are these good on the plane? does it remove the background plane noise?

A I flew with them yesterday and they did a fantastic job on noise canceling. The "be aware" setting amplifies the noises around you, which I haven't tried while jogging, but can say was super loud at the airport. There is so much noise at the airport, when amplified, it was too much. But, switching between that, noise canceling off, and active noise canceling, you can hear all the noise around you go away. I have had bose noise canceling in the past and these are on par. The speaker quality isn't as sharp as bose, but noise canceling is great.
Q When my earbuds are in the case and the case closes a high pitched noise is made. Why would this be happening?

A That really depends which listening mode you have it on. Either the be aware or noise canceling, both of those I kinda get the same thing, this ringing in the back ground. If anything, it'd help to do a full reset. It may be the app depending when it must have been released. Or it may be from other bluetooth devices connected at the same time.
Q when you place them back in the case after use, do they automatically disconect from your phone and turn off?

A Yes
Q Can you use these to cancel noise without music or audio playing?

A Yeah you can connect them to your phone and put it into noise cancelling mode
Q How do I get them to work with the app their connected but the app won’t work

A Have you checked the volume? If not it maybe the volume. This happened to me multiple times. If this doesn't help then, if you are using an android phone. The volume you are trying to turn up isn't the volume used for that app. Some bonus things that may help, power off your device fully, wait a few minutes then power it back on. If that doesn't help, maybe uninstall the app, then install it again.
Q Do these earbuds disconnect when your phone is in your pocket?

A From my experience, no they don't. I've used them with my phone, laptop and an IPod and as long as you stay within 30-35 feet of what they're connected to and the bluetooth on the device is on you should be good.
Q Is there a way to save the settings such as eq and anc mode?

A Whatever setting you put it on will stay until you change it. Even after being shut off and on.
Q How to pause left side?. Since i use one earphone at a time..

A You tap it. For 70.00 dollars they are a great buy. I use mine every day
Q I need a carrying case!! JLabs doesn't make one. Has anyone found a compatibility case?

A Mine came with a great charging carying case..
Q Can you use them for television?

A IF YOUR TV ISBluetooth you can and if not they sell an adapter thing for less than 30 bucks, just google how can i make my tv bluetooth
Q Are these compatible with android ahd it looks like in the picture its a i phone charger cord do they charge with type c

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Q Are they ps4 compatible?

A By themselves? No but I did get a cheap dongle from wish and they work.
Q Como se carga la batería?

A Se cargan cuando los colocas en su estuche y este a la vez lo conectas a cualquier puerto USB para recargar la pila de estuche
Q How do i back track music?

A Use iPhone.
Q How good is the bass.

A The amount of bass is adjustable and actually decent for the price range of these ear buds.
Q Do you have any ruber cover cases?

A Yes.
Q Do these work with iPhone ?

A Yes.
Q How do i charge these?! i have a macbook pro.

A They have a built in standard USB cable.
Q Can you take a shower with them?

A No
Q Do these support google assistant

A Yes, it does
Q Do they offer wireless charging?

A The charger itself has got rechargeable battery and can be used to charge ear buds . But to charge the charger it required to connect through any USB enabled charger . It can be directly connected to laptop or any other charger
Q Is charging via micro usb or type-c?

A Regular USB charging, which is built into the case. There's a short cord thats attached to the bottom of the case.