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Please try the following steps to see if it helps at all:- Please try to reduce the distance between your right earbud and your audio device, like having your audio device in your right pocket or right side, as your right Soundcore Liberty Neo earbud is the master (main) earbud. The right earbud connects to your audio device and to the left earbud.- Please try to put the earbuds back in the case and take them out, double press the buttons on the earbuds and test them again. - Reset your Bluetooth connection by turning off your device's Bluetooth for at least 10 seconds and then turn it back on. Please note, turning Bluetooth off and back on quickly will not reset the connection. Please also try to close the Apps not using on your device. If the issue still persists, please contact Soundcore customer support, we will help you out as soon as possible.